Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
What countries do you ship?
We only ship within the USA
Where is my order?
Please track your order using the provided tracking number. Allow at least two weeks for your order to arrive. We and our shipping carriers are committed to expediting your shipment. If the tracking information indicates that your order has been delivered, please contact the shipping carrier directly for further assistance.
How long does it take to get my order?
Timeline: We aim to process all orders within 72 hours of receiving them. This includes verifying your information, checking item availability, and preparing your order for shipment.
Business Days: Please note that processing times only apply to business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
Real-time Updates: Once your order is placed, you'll receive a confirmation email with an estimated processing timeline. You can also track your order status anytime by logging into your account or contacting our customer service team.
Do you ship to P.O. Boxes?
Yes
Will be notified when my order is shipped?
If you provided your email address during checkout, you'll receive a shipping confirmation email once your order ships. Please note that tracking information may not be available until the following business day
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